What is AussieHost?AussieHost is a nationally recognised customer service training program that focuses on interpersonal communications, customer relations and service. It builds personal, professional and community pride and inspires a greater commitment to providing better service. The AussieHost mission is to create a culture of service excellence within Australia, while contributing to every Australian’s opportunity to achieve personal, professional and commercial significance. Download the course profile for AussieHost Customer Service Skills
AussieHost WorkshopsClick here for a full list of upcoming AussieHost workshops. Full details can also be found on the QTIC events calendar.
AussieHost TrainersFind out how to become an accredited AussieHost Trainer, or view a list of our current AussieHost trainers. AussieHost in Queensland NewsletterClick on the link below to download the latest edition of the AussieHost in Queensland.
What industry is saying"One of my staff and I completed the Aussie Host program last year. I found it an excellent tool in giving my staff member more confidence and in realising the importance of customer service excellence. The training provider communicated at a level which was understandable and practical. The training provider was on hand to encourage the participants to ask questions, "think outside the square" and motivate them to perform at a higher level".
"It also gave my staff the opportunity to network with other staff members and discuss things that had happened to them in other employment. I would highly recommend this course to all business owners and their staff as my bookings increased substantially due to the positive change in the attitude of my staff towards customer service".
From recent participants:"The course was great. We leant about the business opportunities that can be gained from providing a thorough service to achieve personal, commercial and professional significance". "The courses unique approach provided a good insight into service delivery and its requirements. We particularly enjoyed the conflict resolution skills to address day to day conflicts in our working activities". "Informative and thought provoking presentation. I will have a greater knowledge of what will assist me in my place of work". "The training reached my expectations. Please come again. Great level of presentation and organisation! Good job! Welcome to Charleville again". "It covered some solid topics and provided good insight into our customer service and its practices". Mount Isa, Birdsville, Hughenden, Longreach, Blackall, Charleville - Outback Queensland Tourism Authority
"I was very pleasantly surprised to see that the AussieHost programme has progressed and moved with the times. It is fresh, modern and relates well to current industry needs. I really enjoyed the day."
“A very good day and definitely beneficial to businesses. The delivery of the AussieHost program would be great for all our front line staff. Relevant and up to date information presented very well. I have done many service related courses and usually my interest flags half-way through…not so this time!" Contact the QTIC AussieHost Team:
Holly Simpson - Project Officer Email: aussiehost@qtic.com.au |
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