QTIC launches Micro-Credentialing program to deliver on-line skills to tourism industry

The tourism industry, like the rest of the community, is facing exceptionally difficult times due to the impact of COVID-19. In the face of overwhelming adversity, the Queensland Tourism Industry Council (QTIC) is fast-tracking the launch of a Micro-Credentialing program, which will provide skilling solutions for immediate benefit to tourism and hospitality businesses and their employees.

QTIC Chief Executive, Daniel Gschwind, “Our industry is always exposed to intense global competitive pressure and the current crisis is leaving operators with few means to improve their situation with their own resources.

“This program, delivered free-of-charge, is a unique opportunity to prepare for a strong recovery during this down-time.

“We greatly appreciate the Queensland Government’s partnership in delivering this program and I encourage all businesses to take advantage of it”.

The project will provide 400 tourism and hospitality businesses and their staff with the opportunity to acquire specific skills, or micro-credentials, through a comprehensive on-line delivery platform. QTIC aims to reach at least 1,750 tourism and hospitality employees with this new tool.

The micro-credentials on offer will include: customer service – hotel/food and beverage, introduction to hospitality management, food safety - allergies – FOH and BOH, kitchen leadership for executive chefs, rostering management, food costs management, profit and loss for hospitality, customer (experiential) service, entrepreneurship, tourism and travel distribution channels.

Minister for Training and Skills Development Shannon Fentiman said this partnership with Queensland Tourism and Industry Council will increase the industries capabilities and help them to recover.

“So many businesses and workers in tourism are doing it tough right now,” Ms Fentiman said.

“There’s no better time to boost skills and undertake training to improve capabilities of our tourism and hospitality industry.

“We know our local businesses will be the driving force in kickstarting our economy once we get through this crisis.”

Micro-credentials are a certification-style skilling solution, delivered in a number of short videos featuring industry experts. This new approach to industry-led professional development is personalised and transferrable across sectors. This program reshapes the education and training systems to facilitate flexible learning within a short timeframe.

Business skills and capabilities are critical for economic growth and improving the consistency and quality of the customer service experience is integral to the continued success of the Queensland tourism industry.

The program is due to launch in the coming weeks and you can express your interest now by emailing workforcedevelopment@qtic.com.au

This Micro-Credentialing Pilots Program project is proudly supported and funded by the Queensland Government.