The Team


Daniel Gschwind

Chief Executive

Daniel Gschwind is the CEO for the Queensland Tourism Industry Council (QTIC). QTIC is Queensland’s peak tourism industry body with more than 3,000 regional members. 

Daniel represents QTIC on various committees and advisory boards including the Tourism Research Advisory Board, University of Queensland Industry Advisory Board, the Griffith Institute for Tourism Advisory Board, the Bond University Regional Advisory Board, the GBRMPA Tourism Reef Advisory Committee (TRAC) and the Reef and Rainforest Research Centre (RRRC). He is a member of Jobs Queensland and is the deputy chair of the Australian Tourism Industry Council (ATIC) and is chair of Australian Tourism Awards.

Daniel is an Adjunct Professor at the University of Queensland Business School.  He is the Honorary Consul of Switzerland for Queensland.

Daniel holds an honours degree in economics from the University of Queensland and has worked as a senior economist with Queensland Treasury. He is a Vice Patron of Surf Life Saving Queensland, an Ambassador for the Queensland Museum Foundation, the Queensland Plan and an Ambassador for the World Tourism Forum. Daniel is also on the Inspiring Australia – Queensland program reference group.

He has previously been involved in yacht charter operations in the Mediterranean and the Caribbean for ten years.

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Twitter @thattourismguy

Brett Kapernick

Deputy CEO and General Manager - Business Strategy

Brett is the Deputy CEO for Queensland’s peak industry body, the Queensland Tourism Industry Council (QTIC). Joining QTIC in July 2015, Brett has helped drive partnerships for the organisation which now has more than 3000 members.

Brett has significant C-Suite experience and has held senior executive leadership roles over the past 20 years. With strong practical experience in strategic and operational planning, business growth and leadership of large scale transformational change, Brett has a proven record having managed and led large and complex organisations across a diverse range of industry sectors including education, travel and tourism.

Prior to joining QTIC, Brett served as the Chief Operating Officer and Executive Director at the Southbank Institute of Technology. Southbank Institute was established as a Statutory Authority in 2008 and was the first public private partnership in Queensland. Previously he held an executive leadership role within Qantas Airways Ltd. 

Brett has and continues to hold roles on a range of state and national advisory committees, boards, and working parties.  Currently Brett represents QTIC on a range of tourism related advisory committees including education & training, digital economy and climate adaption to name a few. 

He is a fellow of the Australian Institute of Management and holds qualifications in business with post graduate qualifications in business administration and leadership from the University of Queensland and Mt Eliza Business School.

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Business Operations

Claire Brown

Office Manager & Executive Assistant to the CE

Claire has been involved in tourism industry for over 20 years.

She started her career in Perth in reservations and ticketing for Northern Gateway, the GSA for Royal Brunei Airlines. Claire progressed to Outbound Manager that included all international areas of the company - Timika Charters, a six times monthly service from Darwin to Timika in West Papua with Qantaslink BAe146, Borneo Holidays and Northern Gateway Holidays, one of the first holiday specialists and personalised itinerary planning services for travel to Borneo.

Claire has also worked in the marine industry as the Office Manager for the Coral Sea Charter Company – operators of the Elizabeth E II charter vessel based in Mackay, as Managing Legal Assistant with Australian Government Solicitor responsible for legal assistants and services for the Litigation Practice in Canberra and as the Executive Director of the Tourism Industry Council (ACT & Region).

Claire holds a Certificate IV in Accounting and is a Justice of the Peace (Qualified). Claire is based in the QTIC office 3 days per week between Tuesdays and Thursdays. 

Read more about Claire's role in supporting the Queensland tourism industry

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Kayla Sands


Kayla started working for QTIC in June 2015 as the receptionist.

Travelling down the coast from a small town in North Queensland and ending up in the big smoke of Brisbane, it has been a big change but definitely worthwhile.

Kayla has done some travelling overseas, and knows the importance of tourism for a country, and enjoys being part of an organisation helping to grow tourism in Queensland. She has learnt so much about the industry already, and is eager to learn more.

Her hobbies involve dancing, travelling and listening to good, live music. 

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Industry Engagement

Kathleen Price

Communications Manager

Kathleen joins QTIC after 10 years working in various corporate communications, marketing and economic development roles. Growing up in the Whitsundays, Kathleen fostered a passion for tourism and events from a young age working under tourism stalwart David Hutchen at Fantasea Cruises.

Prior to joining QTIC, Kathleen worked as the Senior Economic Development Officer for Tourism and Events at Mackay Regional Council and played a key role in the coordination of a $1.8 million event and conference attraction program, bringing events such as the Sheffield Shield and NAB Cup Challenge to the Mackay Region.

Having completed a Bachelor Degree in Business (Marketing and Public Relations) from QUT, Kathleen has extensive experience in event coordination, media management, communications and sponsorship management, and in 2016 was nominated for an Australian Institute of Management Leadership Excellence Award.

For more than three years Kathleen presented a weekly television segment 'Out and About' on Seven Local News Mackay and the Whitsundays.  

Ainsley Millar

Graduate Project Officer

Ainsley joined the QTIC  team in April 2017 after completing a Bachelor of Tourism, Leisure and Event Management with a minor in Marketing from the University of the Sunshine Coast. Ainsley has a passion for events and recently completed a Diploma in Events from TAFE Queensland.

Coming from an administration background, Ainsley is taking on the role of Graduate Project Officer and will play a key role in supporting the delivery of the 2017 Queensland Tourism Awards and other QTIC events. 

Her interest in the tourism industry comes from an appreciation of the vastness of the industry with its opportunities for different sectors and businesses.

Born in bred in Brisbane, Ainsley loves travelling Australia and the world and is always looking for new experiences on her travels - she also loves a good cup of coffee! 

Advocacy and Industry Development – Business Support

Rhonda Appo

Indigenous Program Manager

Rhonda joined the QTIC team in 2013 to coordinate the QTIC Indigenous Employer Champions Network and the newly formed Indigenous Employee Network.

The nature and diversity of work undertaken by Rhonda over the past decade has given her an extensive knowledge and understanding of employment and training issues for Aboriginal and Torres Strait Islander people.  Her links with Indigenous communities throughout Australia has given Rhonda the opportunity to actively drive change and innovation through the use of e-learning and emerging technologies for life-long learning.

She is passionate about ensuring for Indigenous people to become empowered and be active participants in the economy. In her spare time, she enjoys spending time with family and friends and planning for the next big trip.

Rhonda is a Mamu woman from Far North Queensland and her father's people are the Gooreng Gooreng people from South East Queensland.

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Carmen Smith

Senior Project Officer (Mon, Tues, Wed)

Carmen has worked in the tourism industry for more than 13 years after completing her Bachelor Degree in Tourism at James Cook University, Townsville. During this time she has undertaken roles in both the public and private sector throughout northern Queensland and Brisbane.

Prior to joining QTIC, Carmen worked across a broad spectrum of industry issues in positions at Tourism Queensland for the Policy and Industry Innovation Teams, including areas such as skills and training, accreditation, business innovation and development, crisis management and sustainability.  

In 2010, Carmen completed a Masters in Community Development focusing on the role of tourism within communities.

Carmen loves travelling and enjoying the outdoors and has a passion for cooking, primarily for family and friends.

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Gemma Haskings

(currently on leave to March 2018)

Gemma joins QTIC with great membership and tourism industry experience having previously held roles at Tourism and Events Queensland, RACQ and Toowoomba and Golden West Tourism (now known as Southern Queensland Country Tourism). 

Having completed a Bachelor of Mass Communication (majoring in marketing and public relations), her key strengths lie in marketing, project management and industry engagement. Gemma is currently coordinating the 2015 Queensland Tourism Awards along with promoting the importance of tourism accreditation programs which increase credibility, visibility and competitiveness for a business. QTIC is now also the Program Managers for the Australian Tourism Accreditation Program (ATAP) in Queensland.

Gemma has a passion for travelling and loves discovering what there is to see and do in our own backyard, especially with her new little family in tow. 

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Natasha Cox

Senior Project Officer

Natasha joined QTIC after working as a senior analyst for a hospitality consultancy firm where she was responsible for consumer based research, preparing community impact analysis reports and conducting feasibility studies.

In 2014, she completed her PhD with the department of tourism sport and hotel management at Griffith University. Her PhD thesis focused on destination brand governance and how the relational ties between DMOs and tourism and hospitality operators can be utilised to enhance the visitor experience. During this time she also tutored undergraduate and post-graduate students at Griffith and UQ in business and tourism related subjects. Natasha originally moved to Australia from the UK to complete a Masters of International Tourism and Hospitality Management but fell in love with Queensland’s charms.

Prior to her post-graduate studies Natasha gained operational experiences within several luxury hotel groups in Australia and the UK and spent some time working across Europe for a major UK tour operator as a holiday representative.

Outside of the office, Natasha is a leader at her local Girl Guide group helping to develop young girls into confident, self-respecting, responsible community members and is on the national marketing committee for Girl Guides Australia. 

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