The Team


Daniel Gschwind

Chief Executive

Daniel Gschwind is the CEO for the Queensland Tourism Industry Council (QTIC). QTIC is Queensland’s peak tourism industry body with more than 3,000 regional members. 

Daniel represents QTIC on various committees and advisory boards including the Tourism Research Advisory Board, University of Queensland Industry Advisory Board, the Griffith Institute for Tourism Advisory Board, the Bond University Regional Advisory Board, the GBRMPA Tourism Reef Advisory Committee (TRAC) and the Reef and Rainforest Research Centre (RRRC). He is a member of Jobs Queensland and is the deputy chair of the Australian Tourism Industry Council (ATIC) and is chair of Australian Tourism Awards.

Daniel is an Adjunct Professor at the University of Queensland Business School.  He is the Honorary Consul of Switzerland for Queensland.

Daniel holds an honours degree in economics from the University of Queensland and has worked as a senior economist with Queensland Treasury. He is a Vice Patron of Surf Life Saving Queensland, an Ambassador for the Queensland Museum Foundation, the Queensland Plan and an Ambassador for the World Tourism Forum. Daniel is also on the Inspiring Australia – Queensland program reference group.

He has previously been involved in yacht charter operations in the Mediterranean and the Caribbean for ten years.

Email Daniel

Twitter @thattourismguy

Brett Kapernick

Deputy CEO and General Manager - Business Strategy

Brett is the Deputy CEO for Queensland’s peak industry body, the Queensland Tourism Industry Council (QTIC). Joining QTIC in July 2015, Brett has helped drive partnerships for the organisation which now has more than 3000 members.

Brett has significant C-Suite experience and has held senior executive leadership roles over the past 20 years. With strong practical experience in strategic and operational planning, business growth and leadership of large scale transformational change, Brett has a proven record having managed and led large and complex organisations across a diverse range of industry sectors including education, travel and tourism.

Prior to joining QTIC, Brett served as the Chief Operating Officer and Executive Director at the Southbank Institute of Technology. Southbank Institute was established as a Statutory Authority in 2008 and was the first public private partnership in Queensland. Previously he held an executive leadership role within Qantas Airways Ltd. 

Brett has and continues to hold roles on a range of state and national advisory committees, boards, and working parties.  Currently Brett represents QTIC on a range of tourism related advisory committees including education & training, digital economy and climate adaption to name a few. 

He is a fellow of the Australian Institute of Management and holds qualifications in business with post graduate qualifications in business administration and leadership from the University of Queensland and Mt Eliza Business School.

Email Brett

Business Operations

Claire Brown

Office Manager & Executive Assistant to the CE

Claire has been involved in tourism industry for over 20 years.

She started her career in Perth in reservations and ticketing for Northern Gateway, the GSA for Royal Brunei Airlines. Claire progressed to Outbound Manager that included all international areas of the company - Timika Charters, a six times monthly service from Darwin to Timika in West Papua with Qantaslink BAe146, Borneo Holidays and Northern Gateway Holidays, one of the first holiday specialists and personalised itinerary planning services for travel to Borneo.

Claire has also worked in the marine industry as the Office Manager for the Coral Sea Charter Company – operators of the Elizabeth E II charter vessel based in Mackay, as Managing Legal Assistant with Australian Government Solicitor responsible for legal assistants and services for the Litigation Practice in Canberra and as the Executive Director of the Tourism Industry Council (ACT & Region).

Claire holds a Certificate IV in Accounting and is a Justice of the Peace (Qualified). Claire is based in the QTIC office 3 days per week between Tuesdays and Thursdays. 

Read more about Claire's role in supporting the Queensland tourism industry

Email Claire

Kayla Sands


Kayla started working for QTIC in June 2015 as the receptionist.

Travelling down the coast from a small town in North Queensland and ending up in the big smoke of Brisbane, it has been a big change but definitely worthwhile.

Kayla has done some travelling overseas, and knows the importance of tourism for a country, and enjoys being part of an organisation helping to grow tourism in Queensland. She has learnt so much about the industry already, and is eager to learn more.

Her hobbies involve dancing, travelling and listening to good, live music. 

Email Kayla

Michael Anderson

Michael Anderson

Accounts Officer

He holds a Diploma of Accounting and is currently completely the final units of a Bachelor of Business (Accounting) from QUT.  He has previous accounting experience gained in Assistant Accountant roles.

Michael brings a varied skills set to his role gained from a diverse career, having firstly completed his trade as a Fitter, Turner and Machinist, (Hydraulics and Pneumatics Engineering) working across a variety of industries, and in addition working as a Sales Account Manager. 

With a love of travel and learning about different cultures, Michael has travelled for both work and fun across Australia, Europe, Japan, Korea, and South Africa.  He is enjoying learning more about our local tourism industry via his QTIC role and is looking forward to discovering more of his own Queensland backyard in the future. 

Industry Engagement

Ainsley Millar

Graduate Project Officer

Ainsley joined the QTIC  team in April 2017 after completing a Bachelor of Tourism, Leisure and Event Management with a minor in Marketing from the University of the Sunshine Coast. Ainsley has a passion for events and recently completed a Diploma in Events from TAFE Queensland.

Coming from an administration background, Ainsley is taking on the role of Graduate Project Officer and will play a key role in supporting the delivery of the 2017 Queensland Tourism Awards and other QTIC events. 

Her interest in the tourism industry comes from an appreciation of the vastness of the industry with its opportunities for different sectors and businesses.

Born in bred in Brisbane, Ainsley loves travelling Australia and the world and is always looking for new experiences on her travels - she also loves a good cup of coffee! 

Linden Dale

Communications Officer

Linden joined the QTIC team in May 2018 after 5 years working in the news and communications space – bringing with her diverse skills and qualifications as a journalist, communications specialist and travel consultant.

Prior to joining QTIC Linden worked as a Content Writer and Producer at Triple P International, the global training and marketing home of world-renowned parenting program Triple P – Positive Parenting Program. After starting as Communications Assistant Linden quickly earned her stripes and was running her own projects, managing a suite of 15 websites, and heading up social media – not just in Queensland, but for various clients and markets around the world. 

During her career Linden has also worked a journalist and travel consultant.

Linden has a Bachelor in Journalism and Bachelor of Arts (with an extended major in History) from UQ and a Certificate III in Travel.

Growing up in Mackay and various small towns in North Queensland – and then starting her career in Stanthorpe – means Queensland holds a special place in Linden's heart. She also loves travelling – both locally and internationally. 

Email Linden.

Advocacy and Industry Development – Business Support

Rhonda Appo

Indigenous Program Manager

Rhonda joined the QTIC team in 2013 to coordinate the QTIC Indigenous Employer Champions Network and the newly formed Indigenous Employee Network.

The nature and diversity of work undertaken by Rhonda over the past decade has given her an extensive knowledge and understanding of employment and training issues for Aboriginal and Torres Strait Islander people.  Her links with Indigenous communities throughout Australia has given Rhonda the opportunity to actively drive change and innovation through the use of e-learning and emerging technologies for life-long learning.

She is passionate about ensuring for Indigenous people to become empowered and be active participants in the economy. In her spare time, she enjoys spending time with family and friends and planning for the next big trip.

Rhonda is a Mamu woman from Far North Queensland and her father's people are the Gooreng Gooreng people from South East Queensland.

Email Rhonda

Carmen Smith

Senior Project Officer (Mon, Tues, Wed)

Carmen has worked in the tourism industry for more than 13 years after completing her Bachelor Degree in Tourism at James Cook University, Townsville. During this time she has undertaken roles in both the public and private sector throughout northern Queensland and Brisbane.

Prior to joining QTIC, Carmen worked across a broad spectrum of industry issues in positions at Tourism Queensland for the Policy and Industry Innovation Teams, including areas such as skills and training, accreditation, business innovation and development, crisis management and sustainability.  

In 2010, Carmen completed a Masters in Community Development focusing on the role of tourism within communities.

Carmen loves travelling and enjoying the outdoors and has a passion for cooking, primarily for family and friends.

Email Carmen

Gemma Haskings

Accreditation Manager (Mon, Tues, Thurs)

Gemma joined QTIC in 2013 with great membership and tourism industry experience having previously held roles at Tourism and Events Queensland, RACQ and Toowoomba and Golden West Tourism (now known as Southern Queensland Country Tourism). 

Having completed a Bachelor of Mass Communication (majoring in marketing and public relations), her key strengths lie in marketing, project management and industry engagement. Gemma currently manages the national programs for the Australian Tourism Accreditation Program (ATAP) and Star Ratings Australia for QLD, as well as assisting industry find the most suitable accreditation program available which will increase credibility, visibility and competitiveness for their business.

Gemma has a passion for travelling and discovering new things to see and do, especially now with her two boys in tow.

Email Gemma