Pathways to Industry Excellence is a free online learning initiative designed to build a more sustainable, resilient, and world-leading visitor economy for Queensland.
This program is for everyone who contributes to Queensland’s success as a destination. From tourism operators and events, through to retail and transport. Our short, flexible courses focus on key workforce needs including sustainability, ESG, decarbonisation, workplace wellbeing, risk insurance and industrial relations.
Click the Sign-Up button below to get started!
We’ve partnered with industry experts to develop six courses designed specifically for businesses and employees across Queensland’s visitor economy.
Each course is practical, expert-led and supported by resources you can apply straight away.
Sustainable Success: Building a Thriving Future for Your Business
Discover how sustainability can cut costs, build resilience and unlock new opportunities for your business.
Pathways to Net Zero: Strategies for Decarbonisation and Sustainable Growth
Learn practical strategies to measure and reduce emissions, increase efficiency and support Queensland's transition to a net zero future.
Thrive in Tourism: Wellness Leadership Program
Explore how strong leadership in wellbeing can reduce stress, improve team resilience and boost retention in your workplace.
Tourism with Purpose: ESG Essentials for Sustainable Growth
Understand the principles of ESG and how responsible practices can improve efficiency, strengthen governance and enhance your reputation.
Secure Tomorrow: Essentials of Insurance and Risk Management
COMING SOON. Gain practical knowledge of insurance and risk management to protect your business and minimise exposure.
Workplace Harmony: Navigating Industrial Relations and Employment
COMING SOON. Build confidence in industrial relations and workplace law with essential knowledge to support fair, compliant, and productive workplaces.
Your stamp of recognition!
Every course you complete earns you a digital badge, a recognised credential across the tourism industry. Showcase it on LinkedIn, in your email signature or your professional portfolio.
Each course also includes downloadable resources, from risk-matrix templates to sustainability checklists and wellbeing action plans, designed to help you embed positive change in your workplace.
– STEP ONE –
Click Start learning below
– STEP TWO –
Sign up to the Pathways to Industry Excellence eLearning portal
– STEP THREE –
Choose the course(s) you wish to begin
Frequently Asked Questions
Who is eligible to participate?
The program is open to any Queensland residents working within the visitor economy. It’s designed especially for owners, managers, and team leaders looking to strengthen their business capability and workforce skills.
(Note: Students, apprentices and trainees are not eligible.)
How long do the courses take to complete?
Each course takes around 30 – 45 minutes to complete and is entirely self-paced. You can start at any time, pause, and pick up where you left off, making it easy to fit learning around your work schedule.
What credential or recognition will I receive?
Upon completion, you’ll receive a digital certificate and badge available via the eLearning portal. These credentials recognise your professional development and can be shared with employers or added to your online profile to demonstrate your commitment to continuous improvement.
How do I get started?
Getting started is easy. Simply visit the Pathways to Industry Excellence Learning Portal and create your free account. Once registered, you can browse the available courses, choose the ones that best suit your goals, and begin learning straight away.
This is your opportunity to future-proof your business and lead change in Queensland’s visitor economy. Join Pathways to Industry Excellence and amplify your capabilities today.
If you have any questions or need assistance, please email Natalie Pahor.
The Pathways to Industry Excellence program is proudly funded by the Queensland Government and delivered by the Queensland Tourism Industry Council (QTIC).
