Difficult conversations are part of working with people, but knowing how to handle them calmly and constructively can make all the difference.

For tourism operators, they can happen anywhere, from managing seasonal teams and performance concerns to guest complaints, workplace conflict or sensitive conversations with suppliers and industry partners.

Join QTIC and leadership expert Judy Porter from Shiift for a practical webinar designed to help you approach these conversations with greater clarity and confidence. Walk away with tools, templates and word-for-word scripts you can use straight away.

You will learn how to:

• Understand why difficult conversations can feel so challenging
• Prepare for and start important conversations
• Communicate clearly and stay calm under pressure
• Give constructive feedback with confidence
• Manage conflict and challenging reactions
• Use practical templates and scripts to guide the conversation

In a busy, people-focused industry, these are skills you’ll use every day. Leave with practical strategies and resources to help you handle even the trickiest conversations with confidence.