Tourism and hospitality are people-powered industries. To operate, grow and respond to changing visitor expectations, businesses need access to a job-ready workforce.
The Industry Skills and Jobs Advisor (ISJA) acts are the critical bridge between Queensland employers and the Government.
We engage directly with operators to understand regional pressures, skills needs and emerging trends. We translate these on-the-ground insights into practical, evidence-based advice for the Queensland Government.
Why work with an ISJA
Ensure training priorities reflect how businesses actually operate
Keep qualifications current with changes in technology and sustainability
Improve industry awareness of VET programs and opportunities
Industry Reference Groups
Industry insights are essential to shaping a responsive workforce. Beyond regular stakeholder meetings, the ISJA facilitates three specialised Industry Reference Groups (IRGs). These forums bring together sector representatives to share challenges and inform future training priorities.
Focusing on hotels, food service and culinary occupations
Focusing on visitor economy, entertainment and event delivery
Focusing on guiding, marine tourism and travel management
Turning insight into industry action
What do our ISJAs work on?
QTIC Projects
Shaped and led by our industry reference groups, these projects reflect industry priorities and include initiatives commissioned by the Department of Trade, Employment and Training, alongside QTIC-led projects.
Pairing emerging professionals with experienced industry mentors to build confidence, connections and retention.
Workforce planning initiative using industry consultation to identify critical skills gaps and guide targeted actions.
Strengthening collaboration between industry, RTOs and higher education to improve graduate job readiness.
Positioning VET as a first-choice pathway for school students, promoting immediate job readiness with clear progression to higher education.
Supporting the development of the 2026-2032 plan with workforce intelligence.
Analysing skilled migration trends to identify critical shortages and align regulatory settings with industry needs for better access to international talent.
Advocating for higher-level maritime qualifications in User Choice funding to support advanced skills for safe maritime operations.
Promote and communicate key industry initiatives, programs and events that support Queensland’s VET pathways, quality standards and skills development.
Service and Creative Skills Australia (SaCSA) Projects
Service and Creative Skills Australia (SaCSA) is the industry-owned, industry-led Jobs and Skills Council (JSC) for the Arts, Personal Services, Retail, Tourism and Hospitality industries. Funded by the Australian Government, SaCSA works nationally with employers, unions, training providers and governments to identify workforce challenges, shape skills priorities and support a strong, responsive vocational education and training (VET) system.
SaCSA’s projects are informed by evidence and consultation with industry stakeholders and are designed to strengthen workforce planning, improve training products, support career pathways and ensure training is fit for purpose and aligned to industry need.
Current projects
Finished projects
Culinary Qualifications Review
Culinary Careers: Exploring Drivers of Key Chef and Cook Shortages
Structured Approach to Industry and School Programs
Drink Spiking and Alcohol-Related Violence
Culinary Skills for Aged Care Food Service
Surge Workforce Study
Pilot Program: Certificate III in Live Production and Technical Services
Scoping Service Sector Futures: Career Journey Mapping
Explore the Drivers of Shortages for Tour Guides and Travel Consultants
Purpose Categorisation Activity
Closing the Digital Divide
The Industry Skills and Jobs Advisor program is proudly funded by the Queensland Government.
