Crisis management and resilience
Queensland tourism has experienced its fair share of challenges, from severe weather events to disrupted transport systems. For disaster management resources visit our dedicated crisis support webpage.
Developing a skilled, engaged workforce is key to driving business growth and innovation. By investing in your team, operators can boost productivity, elevate service quality, and secure long-term success in a competitive market.
ONLINE COURSE
Understanding First Nations cultural protocols
Engage more confidently with First Nations culture and Country as a tourism business.
VIDEO RESOURCE
Mastering customer service
Unlock exceptional customer service with our short online course, designed especially for tourism businesses and their staff.
ONLINE COURSE
Queensland Welcomes You
An online training program designed to help staff enhance the guest experience.
ONLINE COURSE
Wet Tropics World Heritage Guides
A free, self-paced training program enhancing World Heritage presentation, interpretation and experiences in the Wet Tropics.
Business fundamentals
Getting business fundamentals right is essential for long-term success. Strong foundations – like solid planning and effective financial management – help businesses stay competitive, adapt to change, and drive sustainable growth.
VIDEO RESOURCE
Improving reach: Trade and distribution
Navigate global and local markets and optimise your supply chain with our short course on trade and distribution.
VIDEO RESOURCE
Introduction to entrepreneurship
Start or expand your tourism business with this short online course. Learn to identify opportunities, create business plans and market effectively.
Crisis management and resilience
Queensland tourism has experienced its fair share of challenges, from severe weather events to disrupted transport systems. These challenges can have a dramatic impact on business. We encourage operators to prepare ahead of time for disaster.
The Queensland Government has a range of resources available to help:
ONLINE RESOURCE
Small business disaster hub
ONLINE RESOURCE
Tourism crisis communication toolkit
ONLINE RESOURCE
Queensland natural disaster assistance
VIDEO RESOURCE
Disaster resilience and preparedness
Ensure your business is ready to face a crisis event head-on with this free course.
DOWNLOAD RESOURCE
Don't Risk It! Manual
Protect your business from loss and damage with the free Don’t Risk It! Manual.
ACCREDITATION
Risk Management program
Create a risk management plan. Identify and evaluate specific risks unique to your business.
Get in touch
For more information about accessing these resources or becoming a QTIC member, please contact our Membership Team on 07 3236 1445 or at [email protected].