For more information, please contact
Jessica Keen – National Manager – Industry Development & Capability
DL: 02 9189 7313 | M: 0404 024 474
Accessible & Inclusive Host
Helps operators improve accessibility, inclusion and confidence in welcoming travellers of all abilities. Covers language, service adaptations and industry best practice to broaden market reach. Three-module journey that covers Market & Culture; Product & Service and Trade Ready.
Allow 2 hours per week over 4 weeks per course
Nil
ATEC Member: $150 + GST
Non-Member: $300 + GST
AI-Powered Tourism: A Digital Edge for Operators
A practical skills-based program that teaches operators how to use AI tools to enhance productivity, marketing, planning and customer experience. Includes hands-on tutorials, prompts and case studies.
Allow 2 hours per week over 4 weeks per course
Nil
$200 + GST
China Guide Ready
The China Guide Ready program is aimed at freelance tour guides, with or without experience. The program consists of four online learning modules: Market & Culture Ready, Trade Ready, Product Ready and Service Ready. Together, these modules build your understanding of your role as a guide and include: inbound China market trends, Chinese travellers’ motivations and expectations, tour guiding business fundamentals and importantly how you can strive to deliver quality, bespoke tour guiding services that will create memories to last a lifetime.
Allow 2 hours per week over 4 weeks per course
Nil
ATEC Member: $150 + GST
Non-Member: $300 + GST
China Host
Supports operators to understand the cultural expectations, service preferences and travel behaviours of Chinese visitors, preparing businesses to deliver meaningful experiences to Australia’s largest pre-COVID inbound market. Three-module journey that covers Market & Culture; Product & Service and Trade Ready.
Allow 2 hours per week over 4 weeks per course
Nil
ATEC Member: $150 + GST
Non-Member: $300 + GST
Domestic Ready
Supports operators to refine their product for domestic distribution channels, including working with Australian wholesalers, developing rates, contracts and market-appropriate packaging.
Allow 2 hours per week over 4 weeks per course
Nil
ATEC Member: $50 + GST
Non-Member: $100 + GST
India Host
Equips businesses with the cultural understanding, communication styles and product considerations needed to engage effectively with the rapidly growing Indian visitor market. Three-module journey that covers Market & Culture; Product & Service and Trade Ready.
Allow 2 hours per week over 4 weeks per course
Nil
ATEC Member: $150 + GST
Non-Member: $300 + GST
Indonesia Host
Provides key insights into Indonesian traveller behaviour, cultural values and product expectations to help operators better engage this important short-haul market. Three-module journey that covers Market & Culture; Product & Service and Trade Ready.
Allow 2 hours per week over 4 weeks per course
Nil
ATEC Member: $150 + GST
Non-Member: $300 + GST
LGBTIQ+ Welcome With Pride
Supports operators to create a respectful, safe and inclusive environment for LGBTIQ+ travellers through practical guidelines, cultural insights and inclusive service principles.
Allow 2 hours per week over 4 weeks per course
Nil
ATEC Member: $60 + GST
Non-Member: $80 + GST
Muslim Host
The ‘Muslim Host – Culture Ready’ training program is aimed at providing a better understanding of being “Muslim friendly”, providing insights on how to service the needs of the Muslim traveller to attract, serve and sustain visitation.
Allow 2 hours per week over 4 weeks per course
Nil
ATEC Member: $50 + GST
Non-Member: $100 + GST
Thailand Host
Helps tourism operators understand Thai traveller behaviour, cultural expectations and service preferences to better tailor experiences for this steadily growing inbound market. Three-module journey that covers Market & Culture; Product & Service and Trade Ready.
Allow 2 hours per week over 4 weeks per course
Nil
ATEC Member: $150 + GST
Non-Member: $300 + GST
Tourism Trade Ready
ATEC’s flagship program giving operators the essential skills and structures to become export-ready and confident working with the international travel trade. Includes product readiness, rate setting, commissions, contracts and distribution.
Allow 2 hours per week over 4 weeks per course
Nil
ATEC Member: 2 x complimentary
Non-Member: $750 + GST
Vietnam Host
Helps operators adapt offerings for the fast-growing Vietnamese market by covering cultural norms, travel patterns and visitor expectations. Three-module journey that covers Market & Culture; Product & Service and Trade Ready.
Allow 2 hours per week over 4 weeks per course
Nil
ATEC Member: $150 + GST
Non-Member: $300 + GST
Start your subsidy application now so you don’t miss out
For more information, please contact
Mark Shipton – Accreditation Programs Manager
M: 0404 719 563
National Caravan Holiday Park Accreditation Program
The Caravan Holiday Parks Accreditation Program is about leadership and professionalism. The program identifies industry leaders and recognises their professionalism in achieving benchmark performance levels in customer service, risk management and business planning.
It provides a framework for good business practice and encourages continuous review and improvement. It also provides an assurance to consumers and the industry that operators possess a commitment to quality and good customer service.
Usually allow up to 90 days but the process can be completed much sooner for some applicants.
Only pre-requisite is that the business is a registered caravan/holiday park in Queensland
$600 + GST for one year
Risk Management and Business Operations Plan
Caravan Industry Association of Australia in collaboration with Ryan Kellen from Simplify risk have created a comprehensive Risk Management & Business Operations Plan templated system, specific for caravan park operations, that assists businesses meet their legal obligations and put processes in place to make their businesses more risk adverse.
Usually allow up to 90 days but the process can be completed much sooner for some applicants.
Only pre-requisite is that the business is a registered caravan/holiday park in Queensland
$1,900 + GST
Start your subsidy application now so you don’t miss out
For more information, please contact
Dr Natasha Montesalvo – Principal Consultant – Destinations, Strategy & Insights
T: 07 3924 4202 | M: 0466 401 262
EarthCheck Certified
If you’re advancing your sustainability journey or looking for a path to net zero, becoming EarthCheck Certified will help your travel and tourism business showcase its commitment to a sustainability pathway, and enhance incredible tourism experiences for your customers year after year. Our rigorous science-backed, people-focused certification process is embraced by the world’s most recognised travel and tourism brands. It demonstrates sustainability commitment, and attracts more higher-yielding customers.
12 months
Nil
$6,600 + GST (plus audit)
EarthCheck Eco
EarthCheck ECO is for ecotourism operators. It offers certification for terrestrial and marine park operators of any size. You’ll know how your sustainability footprint measures up, get the tools to manage it, and reduce your operating costs.
4-6 months
Nil
$1,600 + GST
EarthCheck Evaluate
EarthCheck’s entry-level program helps businesses align with the sustainability expectations of their guests, suppliers and destinations.
EarthCheck Evaluate is a practical, easy-to-follow program designed for small to medium-sized businesses ready to take meaningful steps towards sustainability.
3-6 months
Nil
$1,600 + GST
Sustainable Event Management Systems
EarthCheck helps venues, organisers and destinations plan and deliver sustainable events with confidence by supporting the development of a Sustainable Event Management System (SEMS) that aligns with international best practice.
Whether you’re hosting a large-scale conference, a regional meeting, or a corporate gathering, EarthCheck’s Sustainable Event Management provides the tools, training and support needed to create impactful, measurable and more sustainable outcomes.
3 training sessions (1 hour each) hosted bi-weekly + documentation
Nil
$2,000 + GST
Start your subsidy application now so you don’t miss out
For more information, please contact
The Ecotourism Australia Certification Team
T: 07 3256 6777
ECO Certification
ECO Certification is designed for tours, accommodations and attraction with a focus on nature as key to the visitor experience.
Two levels: Ecotourism Level, Advanced Ecotourism Level
6-12 months
Businesses must own and manage the end experience for the customer
All prices includes certification fee and flat rate audit fee of $500. The audit fee (plus GST) will be invoiced separately at the time of audit. Any additional travel expenses incurred (not covered by the Subsidy) will also be charged at this time.
Micro (Less than 2 Full Time Equivalent Staff (FTE), 1-2 Rooms)
$1,445 + GST
Small (3-10 FTE, 3-24 Rooms)
$1,755 + GST
Medium (11-50 FTE, 25-99 Rooms)
$2,235 + GST
Large (51-100 FTE, 100-249 Rooms)
$2,955 + GST
Enterprise (100+ FTE, 250+ Rooms)
$3,605 + GST
Strive 4 Sustainability Scorecard
The Strive 4 Sustainability Scorecard is our pre certification pathway program for any tourism business at the beginning of their sustainability journey. The Scorecard gives operators a snapshot of their sustainability performance and highlights opportunities for improvement.
3 months
The Strive 4 Sustainability Scorecard is a pathway program for any tourism business or business supporting the tourism supply chain in Australia.
$250 + GST
Sustainable Tourism Certification
Sustainable Tourism Certification is designed for urban-based tours, accommodations and attractions with a focus on sustainable practices across all areas of their operations.
Two levels: Sustainable Tourism level, Advanced Sustainable Tourism level
6-12 months
Businesses must own and manage the end experience for the customer
All prices includes certification fee and flat rate audit fee of $500. The audit fee (plus GST) will be invoiced separately at the time of audit. Any additional travel expenses incurred (not covered by the Subsidy) will also be charged at this time.
Micro (Less than 2 Full Time Equivalent Staff (FTE), 1-2 Rooms)
$1,445 + GST
Small (3-10 FTE, 3-24 Rooms)
$1,755 + GST
Medium (11-50 FTE, 25-99 Rooms)
$2,235 + GST
Large (51-100 FTE, 100-249 Rooms)
$2,955 + GST
Enterprise (100+ FTE, 250+ Rooms)
$3,605 + GST
Start your subsidy application now so you don’t miss out
For more information, please contact
Chris Stone – MIA Operations Manager
T: 02 9439 5806
International Clean Marina Accreditation Program
The Clean Marina program is an environmental accreditation that helps marinas and boatyards reduce their ecological footprint and operate to best-practice standards. Facilities are independently assessed against criteria covering waste management, water quality, spill prevention, recycling and environmental planning. Achieving Clean Marina status demonstrates a marina’s commitment to environmental stewardship and responsible, sustainable operations.
3 to 6 months from the commencement based of auditor availability
Must be a member of the MIA
Assessed Clean Marina Program
Up to 100 berths
Marina: $2,350 + GST
Marina & Boatyard: $2,550 + GST
101 to 249 berths
Marina: $2,550 + GST
Marina & Boatyard: $2,550 + GST
250 to 500 berths
Marina: $2,750 + GST
Marina & Boatyard: $4,250 + GST
501 + berths
Marina: $2,900 + GST
Marina & Boatyard: $4,400 + GST
International Gold Anchor Accreditation Program
The International Gold Anchor program is a global marina quality assurance scheme that recognises excellence in service, operations and facility standards. Through independent assessment and customer feedback, marinas are awarded Gold Anchors, giving boaters confidence and helping operators continually improve. It is the world’s most respected marina rating system and a benchmark for industry professionalism.
3 to 6 months from the commencement based of auditor availability
Must be a member of the MIA
Self-Assessed Program
Marinas (up to 30)
Marina: $1,600 + GST
Marina & Boatyard: $1,975 + GST
Marinas (up to 31 – 80)
Marina: $1,650 + GST
Marina & Boatyard: $2,025 + GST
Marinas (up to 81 – 130)
Marina: $1,700 + GST
Marina & Boatyard: $2,075 + GST
Marinas (up to 131 – 150)
Marina: $1,750 + GST
Marina & Boatyard: $2,125 + GST
Marinas (up to 151 – 250)
Marina: $1,875 + GST
Marina & Boatyard: $2,250 + GST
Marinas (up to 251 – 400)
Marina: $1,950 + GST
Marina & Boatyard: $2,325 + GST
Marinas (up to 401 – 700)
Marina: $2,100 + GST
Marina & Boatyard: $2,575 + GST
Marinas (over 700)
Marina: $2,200 + GST
Marina & Boatyard: $2,675 + GST
Start your subsidy application now so you don’t miss out
For more information, please contact
Pallavi Dubey – Memberships & Accreditation Coordinator
T: 07 3236 1445
Accessible Tourism Program
The Accessible Tourism program is an online toolkit supporting your business in evaluating the accessibility of your visitor offerings. Discover opportunities for improvement and explore low-cost, high-impact initiatives that enhance the guest experience for visitors of all abilities.
1 month
Sustainable Tourism Program
QTIC Member: $75.00 + GST
Non-Member: $100.00 + GST
Camps & Adventures
The Camp and Adventure Accreditation program is designed to ensure that residential camping and outdoor experiences, as well as all adventure activities such as abseiling and kayaking, are conducted in a manner where the safety of staff and participants is assured.
1-6 months
Sustainable Tourism Program
QTIC Member: $150.00 + GST
Non-Member: $200.00 + GST
Risk Management Program
The user-friendly Risk Management program identifies and assesses the likelihood and consequence of risks specific to your business, providing a personalised risk assessment for your business. The program outlines measures a business can take to minimise risk occurrence, followed by steps to take should risk ever occur.
1 month
Sustainable Tourism Program
QTIC Member: $75.00 + GST
Non-Member: $100.00 + GST
Star Rating Program
The Star Ratings program is an internationally recognised quality standard for accommodation, used in over 70 countries. It evaluates the cleanliness, quality, and condition of guest facilities through independent assessment based on industry best practices.
To be STAR rated, you must have completed the Sustainable Tourism Program.
1-6 months
Sustainable Tourism Program
All prices include both the Sustainable and Star Rating Programs.
1-3 staff
QTIC Member: $404.25 + GST
Non-Member: $539.00 + GST
4-8 staff
QTIC Member: $555.00 + GST
Non-Member: $740.00 + GST
9-15 staff
QTIC Member: $615.00 + GST
Non-Member: $820.00 + GST
16-25 staff
QTIC Member: $742.50 + GST
Non-Member: $990.00 + GST
26-50 staff
QTIC Member: $892.50 + GST
Non-Member: $1,190.00 + GST
51-100 staff
QTIC Member: $1,312.50 + GST
Non-Member: $1,750.00 + GST
100+ staff
QTIC Member: $1,642.50 + GST
Non-Member: $2,190.00 + GST
Sustainable Tourism Program
Your journey through Quality Tourism Accreditation begins with the Sustainable Tourism accreditation level. This is the essential first step and is required before you can access other accreditation programs.
This online program guides you through the process of building strong, sustainable practices across all areas of your business – from operations and customer service to financial management.
Achieving accreditation demonstrates that your brand not only delivers memorable visitor experiences, but that you follow best-practice business standards.
1-6 months
Nil
1-3 staff
QTIC Member: $217.50 + GST
Non-Member: $290.00 + GST
4-8 staff
QTIC Member: $405.50 + GST
Non-Member: $540.00 + GST
9-15 staff
QTIC Member: $465.00 + GST
Non-Member: $620.00 + GST
16-25 staff
QTIC Member: $592.50 + GST
Non-Member: $790.00 + GST
26-50 staff
QTIC Member: $742.50 + GST
Non-Member: $990.00 + GST
51-100 staff
QTIC Member: $1,162.50 + GST
Non-Member: $1,550.00 + GST
100+ staff
QTIC Member: $1,492.50 + GST
Non-Member: $1,990.00 + GST
Start your subsidy application now so you don’t miss out
For more information, please contact
Samantha Boswell – Manager
M: 0409 628 610
Start your subsidy application now so you don’t miss out
EcoGuide Certification
EcoGuide Certification is a national program, recognising Tour Guides and Rangers who deliver an authentic, environmentally responsible and professional experience. Certification can be completed remotely and individually, or used a training tool for groups.
Up to 12 months
Nil
$218.20 + GST
EcoGuide Workshop
Gather your staff for a full day face-to-face or Teams EcoGuide Certification Workshop. To be used in conjunction with our per person EcoGuide Certification.
1 Day Course
Nil
$1,200 + GST (1 day) up to 10 people
First Nations Cultural Awareness Training
Exploring Aboriginal and Torres Strait Islander culture, history and society will enhance your cultural understanding, fostering a deeper sense of self-awareness and critical reflection, and enhancing your personal and professional capacity to engage respectfully, and effectively, with others in intercultural contexts.
Up to 12 months
Nil
$100 + GST
Savannah Guides Field School
5 Day Professional Development Workshops including guiding skills, interpretation, guest management, natural and cultural knowledge. Field Schools are a part of our Tour Guide accreditation process, although most participants come for the knowledge and skill sharing, networking with ecotourism and community leaders and understanding the country in more detail.
Fixed Dates
Twice Annually
Nil
$813.64 + GST (Travel and Accommodation excluded)*
*The Tourism Business Capability Subsidy cannot be used to pay additional expenses such as travel or accommodation.
For more information, please contact
Ben McAuliffe – Business Development Manager
M: 0438 361 664
Professional Guide Accreditation
Accreditation as a Professional Guide and Professional membership of Tour Guides Australia is the highest level of recognition of tour guides nationally. The accreditation system was developed by the Federal Government and has been managed by Tour Guides Australia for almost 20 years.
Membership also confers a number of benefits as well as ongoing professional development opportunities and industry networking.
Field assessments for Professional Guide accreditation should be conducted a month after application process begins.
Professional Guide accreditation requires a guide to have 100 days of guiding experience (or a combination of guiding experience plus recognised prior learning), current First Aid certificate and a practical filed assessment.
Individual
$350 per person
Business Pack (8 Guides)
$2,000
Tour Guiding Fundamentals Training
Tour Guiding Fundamentals is a three-day micro credential course. Developed by industry and recognised by the Federal Government, the course offers both important theory and practical elements and is delivered by accredited trainers who are also practising tour guides. It is delivered as a hybrid of online and in-person sessions.
20 hours including two days of face-to-face practical training.
Click on the Learn more button above for the schedule of courses.
Nil
Individual
$950
Business Pack (3 Guides)
$2,000
Private On-Site Training
$5,950 + travel expenses*
*The Tourism Business Capability Subsidy cannot be used to pay additional expenses such as travel or accommodation.
Start your subsidy application now so you don’t miss out
For more information, please contact
Nicola Craddock – Executive Director
M: 0429 341 716
ZAA Training
ZAA grants accreditation to zoos and aquariums that have clearly demonstrated their commitment to positive animal welfare and good biosecurity, safety and sustainability practices. ZAA provides training and advice, ensuring zoos and aquariums think deeply about the welfare of the animals in their care and strive for continuous improvement as fitting for a modern zoo operating to the highest standards.
1 day course
Organisations must be a ZAA member or ZAA subscriber
$1,600 + GST (up to 15 people) + travel expenses*
*The Tourism Business Capability Subsidy cannot be used to pay additional expenses such as travel or accommodation.
Start your subsidy application now so you don’t miss out
The Tourism Business Capability Subsidy is proudly supported by the Queensland Government and Tourism and Events Queensland.
