COVID Safe Plans & Guidelines

COVID Safe Industry Approved Plan-November 20 Update


A critical element for businesses to navigate their way through the current COVID challenges is the capacity to offer services and experiences in a safe and sustainable way, compliant with expectations of governments and re-assuring for our customers.

QTIC has worked with diverse industry stakeholders, health professionals from Mater Health, Griffith University and the Queensland Government to prepare a suite of resources to assist tourism, hospitality and events businesses to be ready and compliant. By implementing the principles of safe operations in each business we can keep customers and staff safe and ensure a speedy recovery of our industry and our economy.

We need to ensure that our industry can protect and maintain the status of all regions in Queensland as safe destinations to travel and live in.  All tourism and accommodation businesses must be part of this effort.  

We thank all of our partners and collaborators in this endeavour, especially our QTIC members who are supporting the work we can do for the industry, and the Queensland Government who have provided financial support for this work.

The guiding principles for businesses to consider and implement can be found in the 

Queensland Tourism and Accommodation Industry COVID safe Business Plan 
(this is the APPROVED plan for industry)

Queensland Tourism and Accommodation Industry COVID safe Business Plan Template 
(this is the approved customisable PLAN template for industry use)

Queensland Checklist Vehicles & Vessels for up to 50 people 

Please also visit https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses
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Queensland Industry Framework for Safe Events


Queensland Industry Framework for Safe Events 

For events under 1,500 (outdoors), or less than 500 (indoors) please click here for the COVID Safe Events Checklist.

Please also visit https://www.covid19.qld.gov.au/government-actions/covid-safe-events for Events Framework FAQ's and compliance statements.

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Additional Resources


To demonstrate to consumers that your business is prepared to keep them safe, the Australian Tourism Industry Council (ATIC) has put in place a logo and online check list called COVID clean. 

The check list has been adapted by QTIC for Queensland to be compliant with state-specific requirements and the Queensland Tourism and Hospitality Business Principles.

Please note, there are some MANDATORY requirements in place:
 

  • Any workplace needs a Workplace Health and Safety Plan for managing COVID-19 in accordance with mandatory guidelines enforced by Workplace Health and Safety Queensland. This Plan must be made available as requested by the appropriate authorities.
  • Restaurants, cafes, pubs, clubs, RSL clubs and hotels, beauty therapists and nail salons are required to put all staff through mandatory COVID Safe training. Details here.
    (COVID SAFE training is mandatory for high risk industries (dining in restaurants, cafes, pubs, clubs, RSL clubs and hotels, and beauty therapists and nail salons) and must be undertaken within two weeks of re-opening. Please register here.
  • Restaurants, cafes, pubs, clubs, RSL clubs and hotels also need a COVID Safe Checklist for dining in.


Resources

  • For business continuity, federal government support and tips to keep your business financially viable, please click here. 

  • For state government up to date information that covers the roadmap, health information, health directives and general help click here. 

  • For FAQ on the QLD government Covid site click here. 

  • For Queensland Government resources on COVID Safe Business Planning click here. 

  • For the Australian Department of Health – Healthdirect Coronavirus Symptom Checker click here. 

  • For workplace psychological health considerations click here. 

  • For what to do if a worker has COVID-19 click here. 

  • For the COVIDSafe phone app click here.

  • For Queensland health updates click here. 

  • Additional support such as printable posters can be found here.
  • Qld border pass information please click here


 

Additional helpful Training 

  • Eligible businesses that have registered for the QTIC micro-credentialing program can access further COVID-19 training. For more information, please visit here.