Daniel Gschwind
Daniel Gschwind
Chief Executive

Daniel Gschwind is the Chief Executive of QTIC – Queensland’s peak tourism industry body with more than 3000 regional members. Daniel represents QTIC on various committees and advisory boards including the Tourism Research Advisory Board, University of Queensland Industry Advisory Board, the Griffith Institute for Tourism Advisory Board, the Bond University Regional Advisory Board, the GBRMPA Tourism Reef Advisory Committee (TRAC) and the Reef and Rainforest Research Centre (RRRC). He is a member of Jobs Queensland and is the deputy chair of the Australian Tourism Industry Council (ATIC) and is chair of Australian Tourism Awards. Daniel is an Adjunct Professor at the University of Queensland Business School. He is the Honorary Consul of Switzerland for Queensland. Daniel holds an honours degree in economics from the University of Queensland and has worked as a senior economist with Queensland Treasury. He is a Vice Patron of Surf Life Saving Queensland, and an Ambassador for the Queensland Museum Foundation, the Queensland Plan, and the World Tourism Forum. Daniel is also on the Inspiring Australia – Queensland program reference group. He has previously been involved in yacht charter operations in the Mediterranean and the Caribbean for ten years.

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Brett Kapernick
Brett Kapernick
General Manager – Business Strategy & Deputy CEO

Brett is the Deputy CEO for Queensland’s peak tourism industry body – QTIC. Joining QTIC in July 2015, Brett has helped drive partnerships for the organisation which now has more than 3000 members. Brett has significant C-Suite experience and has held senior executive leadership roles over the past 20 years. With strong practical experience in strategic and operational planning, business growth and leadership of large scale transformational change, Brett has a proven record having managed and led large and complex organisations across a diverse range of industry sectors including education, travel and tourism. Prior to joining QTIC, Brett served as the Chief Operating Officer and Executive Director at the Southbank Institute of Technology. Southbank Institute was established as a Statutory Authority in 2008 and was the first public private partnership in Queensland. Previously he held an executive leadership role within Qantas Airways Ltd. Brett has and continues to hold roles on a range of state and national advisory committees, boards, and working parties. Currently, Brett represents QTIC on a range of tourism related advisory committees including education & training, digital economy and climate adaption to name a few. He is a fellow of the Australian Institute of Management and holds qualifications in business with post graduate qualifications in business administration and leadership from the University of Queensland and Mt Eliza Business School.

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Catherine Kristensen
Catherine Kristensen
Finance and Office Manager | EA to CEO

Catherine joined the QTIC team in July 2018. Prior to this role, Catherine was an owner/operator of Picnic Point Toowoomba. Picnic Point Toowoomba is an iconic tourism-based hospitality business located on the edge of the Great Dividing Range. Catherine sold out of this business in September 2017. In her role as business operator, Catherine was an active member of her local RTO and thoroughly benefited from the tourism training, support and networking that was available to members. Prior to her 14 years at Picnic Point, Catherine was co-owner of a very busy catering and events company located in Manly, Sydney. Catherine holds a Bachelor of Arts-Communications degree from University of Technology Sydney and has recently completed a Graduate Certificate of Business from The University of Southern Queensland. Catherine grew up on the outskirts of Sydney and moved to Queensland in 2003. In 1986, Catherine was an exchange student in Germany and enjoys travelling domestically and internationally.

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Bethany Ash
Bethany Ash
Receptionist

Bethany joined the QTIC team in 2021 in the job of Receptionist. She will be handling administrative duties for QTIC and is looking forward to being a part of the tourism industry with the opportunity to grow as a professional and learn new skills. Prior to this role, Bethany studied a Bachelor Business/Bachelor of International Tourism and Hotel Management with Majors in Tourism and Event Management at Griffith University. Bethany lives on the Gold Coast and in her spare time enjoys reading, dancing and dreaming of travelling the world.

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Cat Riddle
Cat Riddle
Communications Officer

Cat joined the QTIC team in September 2021 as the Communications Officer. Within her role, Cat is responsible for coordinating both internal and external QTIC communication. Cat holds a Bachelor of Social Science (Communications and Sociology) degree from Monash University and has over 7 years’ experience delivering strategic communication in the private, non-profit, and community and volunteer services sectors. She is excited to work within the tourism industry and to help our members have their valuable voices heard. When she is not working, Cat enjoys spending time with her family. She can also often be found with her nose in a book or behind a digital tablet, as she is an avid reader and digital artist.

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Dr Esther Anderson
Dr Esther Anderson
Senior Research and Policy Officer

Dr Esther R Anderson (they/them) joined the QTIC team in June 2021 as a Senior Research & Policy Officer. Esther holds a Bachelor of Arts (Anthropology & Social Justice) with First Class Honours from the University of Southern Queensland and completed their PhD in Anthropology at the same institution in 2021. Their research looked at working holidaymakers undertaking seasonal agricultural labour in regional Queensland in the context of place, temporariness, and belonging. They are also a member of the Australian Anthropological Society. A naturally curious person, Esther is drawn to research by a need to know everything about people and places. In their spare time, Esther is a film photographer, avid permaculture gardener, and rescue cat parent who regularly goes camping and hiking.

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Rhonda Appo
Rhonda Appo
Indigenous Program Manager

Rhonda has been a core member of the QTIC team since 2013 when she was employed to coordinate the QTIC Indigenous Employer Champion Network. Over the last eight years, Rhonda has continued to advocate for and drive Indigenous engagement across the tourism industry. She uses practical tools, case studies and industry support to promote the recruitment of Indigenous employees across the tourism industry and to support where she can the development of new Indigenous tourism businesses. As a proud Mamu woman, Rhonda is able to apply her skills and knowledge to supporting tourism operators and driving change and influence across the sector. Rhonda’s passion runs deep and she was instrumental in instigating and continuing to support the Indigenous Employee Networks, the on-going development of the Champions Network and advocating for the Year of Indigenous Tourism. Recently she was appointed to the National Indigenous Tourism Advisory Group (NITAG). In her spare time she enjoys spending time with her children and grandchildren and planning her next big trip!

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Shae Davis
Shae Davis
Indigenous Project Officer

Shae joined QTIC in 2019 as the Indigenous Project Officer. She works with Rhonda Appo, Indigenous Program Manager and the Indigenous Champions Network across a range of strategic activities to support the sustainable growth of Indigenous tourism in Queensland. Shae is enjoying learning about Indigenous culture, working with Queensland tourism operators and supporting the development and implementation of the First Nations Tourism Plan. She is eager to continue to grow within her role at QTIC and the tourism industry as a whole. Prior to this role, Shae studied a Bachelor of Business with a Major in Tourism, Leisure and Event Management at the University of Sunshine Coast.

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Tracey Capes
Tracey Capes
Senior Project Officer-Major Events

Tracey joined the QTIC team in the role of Senior Project Officer – Major Events and is primarily responsible for managing the annual program of activities for the Queensland Tourism Awards, QTIC’s pinnacle event that recognises and showcases Queensland’s finest tourism operators. Tracey holds a Bachelor degree from the University of South Australia with over 15 years’ experience across the fields of event management, stakeholder engagement, partnerships and administration. She has held positions within large and small organisations in the corporate, not for profit, community and volunteer sectors. Other than spending time with her family, Tracey loves being outdoors particularly on the water participating in the sport of rowing.

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Charlotte Rice
Charlotte Rice
Senior Project Officer – Membership and Events

Charlotte joined the QTIC team in the role of Senior Project Officer – Membership and Events in 2019. She is responsible for coordinating all membership activities, managing the events program and assisting with corporate partnerships. Charlotte holds an undergraduate and postgraduate degree from the University of Queensland and has more than 15 years’ experience working across events, marketing and communications. She has held positions within private corporations, government and the not-for-profit sector. She is currently studying her MBA part-time. In her spare time, Charlotte enjoys travelling, spending time with family and attending performing arts shows.

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Louise Medcalf
Louise Medcalf
Project Officer Workforce Development

Louise joined the QTIC team in November 2019, and has previous experience working in project and event management for professional and not for profit organisations. As the Tourism Capability Program Project Officer, Louise will oversee all administrative activities related to the project. She is looking forward to working in the tourism industry and exploring regional Queensland.

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Kathryn Moody
Kathryn Moody
Workforce Development Manager

Kathryn originally joined QTIC in September 2011 working on various projects including the Productivity Places Program, and developing the QTIC Registered Trade Skills Pathway program. She then returned in 2017 after three years away. Kathryn is a meticulous contract manager and strategic planner who actively participates and follows current state, federal and international policy relative to contract management. Kathryn possesses, strong knowledge and experience in tender development, contract negotiation and management, human resource acquisition, and operational management related to Vocational Education and Training. Kathryn has more than 20 years, experience within the Hospitality and VET sector.

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Emily Ellis
Emily Ellis
Project Officer-Accreditation

Emily joined QTIC in July 2019 in the role of Project Officer – Accreditation. She will be managing the programs under the new Quality Tourism Framework; Quality Tourism Accreditation (previously ATAP) and Star Ratings. Emily has studied in the fields of communications, business and tourism management, and joins QTIC with five-years’ experience managing Ecotourism Australia’s suite of sustainability certification programs. She also has diverse experience working in various tourism and hospitality roles in Australia, the UK and Samoa. Emily finds great satisfaction in helping others succeed and looks forward to working with Queensland’s tourism operators as they work through the Quality Tourism Framework. Outside of work, Emily enjoys photography, travel and adventure. She is a keen camper, hiker and climber, often found recharging her batteries in nature. She is also pursuing further study in the field of Psychology.

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Olivia Wyles
Olivia Wyles
Project Officer

Olivia joined the team in April 2021 in the role of Project Officer - Tourism Training and Skills Strategy, coordinating the delivery of the Careers Roadshow across the state. Having completed studies in the areas of International Relations, History and French, before coming to QTIC, Olivia worked in England and Australia in Performing Arts, hospitality, and health fields. Olivia has a passion for travel, history and family and is excited about bringing her mixed work experience to the Workforce Development team to help make a difference to some of the industry’s current challenges.

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Livia Tramontina
Livia Tramontina
Project Manager Tourism Training & Skills Strategy

Livia joined QTIC in July 2021 in the role of Project Manager – Tourism Training & Skills Support Strategy (TTSSS) to ensure the development and progression of the TTSSS Implementation Plan. She also acts as secretariat for the Tourism Workforce Steering Committee. Over the last seven years, Livia has worked in the international education industry in various roles involving stakeholder engagement and vocational and higher education pathways. She is passionate about education and lifelong learning, and has recently completed a Master in Business Administration. When not walking or cycling around Brisbane, she enjoys practicing yoga, swimming and going to the movies.

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