Our Staff
Chief Executive Officer
Brett implements the organisation’s strategic and operational agenda. He represents the Queensland tourism industry and QTIC to all levels of government, and within the media and wider Australian community.
General Manager, Strategy & Advocacy
Melanie fulfils a key leadership role within QTIC and oversees the organisation’s industry development programs. Melanie acts as an advocate for the tourism sector by identifying and highlighting key industry priorities to government and other industry stakeholders.
Finance Manager
Richard oversees the financial management of the organisation, providing practical and insightful support in financial awareness to the QTIC team. Richard facilitates the effective delivery of membership services and contracted milestones while ensuring good governance in systems and processes.
Executive Assistant and Office Manager
Suzie is principally responsible for supporting the CEO and providing support to ensure that the company goals and objectives are accomplished. Suzie also ensures that the organisation’s operations run efficiently.
Receptionist
Sophie is responsible for supporting the organisation by directing and managing external enquiries. Sophie also supports QTIC staff in facilitating event and program coordination and provides administrative assistance.
Communications Manager
Cat is responsible for coordinating and delivering strategic campaigns and communication for internal and external stakeholders on behalf of QTIC. Cat also supports the CEO in media engagement and enquiries.
Senior Research and Policy Officer
Esther contributes to QTIC advocacy and delivers strategic, innovative thought leadership by working constructively with industry, academia, and government. They drive positive visitor economy outcomes through collaborative research design, policy analysis expertise, focused project and program management, and informed, inclusive decision-making. Esther also coordinates the Young Professionals Mentoring Program.
Workforce Development Manager
Kathryn delivers the Industry Skills Advisory Program, a Queensland Government initiative. Kathryn engages with employers, small businesses, and industry stakeholders to provide industry advice and intelligence about current and emerging industry direction, regional skills needs and training solutions, job growth, and employment opportunities. Through her role, Kathryn also coordinates the Regional Trade Skills Program.
Industry Workforce Advisor
Adam delivers the Industry Workforce Advisory Program, a Queensland Government initiative. As an Industry Workforce Advisor, Adam engages and works directly with industry employers to assist them in accessing programs and initiatives that may support them in addressing workforce challenges.
Project officer – Micro-credentialing Program
Verity is responsible for engaging and administering participants from tourism and hospitality businesses in QTIC’s Micro-Credentialing Program. Verity also coordinates and develops new micro-credential courses.
Project Manager - Accreditation
Cindy supports Queensland’s tourism operators in achieving tourism accreditation and quality management practices through the Quality Tourism Framework. Her work encompasses supporting industry businesses with the Quality Tourism Accredited Business program, Star Ratings accreditation, the Accessibility Self-Assessment Module, and Camps and Adventure accreditation.
Project Officer – Tourism Training and Skills Support Strategy
Vicki supports industry workforce initiatives and programs delivered through the Queensland Government’s Tourism Training and Skills Support Strategy. In her role, Vicki coordinates and delivers the state-wide QTIC Regional Tourism Careers Roadshow.
Indigenous Program Manager
Rhonda is a proud Mamu woman. She coordinates the strategic advancement of Indigenous representation and experiences within Queensland tourism and drives the recruitment of Indigenous employees within the industry. Rhonda coordinates the Indigenous Champions Network and Destination IQ and represents QTIC on the National Indigenous Tourism Advisory Group.
Project Officer, Indigenous Programs
Shae supports the Indigenous Programs Manager by facilitating the delivery of several principal QTIC Indigenous programs and events, including Destination IQ. She also implements initiatives that support the development of Queensland’s Indigenous tourism sector, including the Indigenous Champions Network.
Senior Project Officer – Membership and Events
Jodie is responsible for the delivery of several prominent QTIC networking opportunities, webinar programs, and events, including the Salute to Excellence Awards. Jodie also serves in proactively driving QTIC’s Membership program and engages with members to ensure that QTIC programs are tailored to the needs of industry.
Senior Project Officer - Major Events
Toni is responsible for the delivery of a number of Queensland’s premier tourism awards programs, including the Queensland Tourism Awards and the Top Tourism Town Awards. Toni is the Queensland Program Manager for the Australian Tourism Awards.
Project Officer
Etta assists in the coordination of the Queensland Tourism Awards and supports operators in nominating for and entering the Awards program. Etta also supports the operational delivery of the Regional Tourism Careers Roadshow.