QTIC Disruptive Technologies Project 

To understand the current position of the digital competencies of the tourism and hospitality industry, QTIC secured funding through the Queensland Government's Training in Emerging and Innovative Industries Fund. The Project included consultation across all 13 tourism regions, with a sample of small, medium and large employers across the state, to establish a Queensland Tourism Digital Workforce Plan that identified the:
  • Extent of current engagement with digital technology among operators and employees.
  • Current workforce skills needs and current skills deficiencies.
  • Impacts and implications the introduction of digital technologies has had on the workforce.
  • Technologies that promote opportunities in efficiencies and economic benefits to operators and state GSP.
  • Technologies that offer opportunities to enhance customer attraction, access, experiences and satisfaction.
  • Likely return on investment at varying stages of embracing digital technology. 
  • Reason for digital technology adoption and the outcomes of introduction. 
  • Barriers to implementation. 
  • Opportunities for businesses and regions. 

See full project scope here

QTIC Mature Aged Program

The QTIC Tourism and Hospitality Mature Aged Program aimed to promote inclusiveness in the workforce, enabling people to stay connected and contribute socially and economically. The program aligned to the civic participation and employment goal of the Queensland Governments, Advancing Queensland: an age-friendly community grants program. 

The project provided opportunities for seniors aged 55 years and over to participate in employment, training, lifelong learning and volunteering opportunities. 

The integration of seniors in the workforce promotes intergenerational problem solving and an increase in the connection between older and younger staff members. Champion employers demonstrated the value of having mature people in the workforce and the value of learning from one another. 

Case Studies

Steve Cumberland, Cumberland Charter Yachts, Whitsundays
Les Cavanagh, Paronella Park, Tropical North Queensland
Mark Flewell, Boggo Road Goal, Brisbane 

Useful links

Queensland: An age-friendly community toolkit
Advantages of employing mature aged workers
Employer wage subsidies
Best Practice: Recruiting and Retaining Experienced Staff
Working after pension age
Work opportunities for seniors and over 50's workforce 
Re-entering the workforce
Tax table for seniors and pensioners 


Workforce Reports and Guides

Chef Shortage Report

The demand for cooks and chefs in Queensland is increasing and shows no signs of slowing down. This report has been developed to identify the challenges associated with attraction, recruitment, and retention and training quality of the workforce.

The Queensland Tourism Industry Council (QTIC) consulted with more than 60 professional chefs and human resource managers from the Gold Coast and Cairns regions through forums to identify current challenges and develop strategies to alleviate the skill shortage and pressure on industry. This report, presented to the Department of Employment, Small Business and Training, summarises the key issues and opportunities identified through this process. View the full report here

Tourism and Hospitality Best Practice Guide

The QTIC Tourism and Hospitality Best Practice Guide provides guidelines for tourism industry employers on how to recruit, train and create an engaged and motivated workforce so that your customers receive great service and that your investments in staff will last over a longer term because of better staff retention. 

This document was commissioned by QTIC and prepared by Norton Rose Fullbright, and BDO. We would like to acknowledge Human Recruitment Solutions for their contribution to the development of this guide. This document has been developed with the support of the Queensland Government. 

Tourism and hospitality visa factsheet

We have put together a factsheet outlining Australian visas that are currently available to skilled migrants and jobseekers looking for employment with the tourism and hospitality industry. 

Guide to sponsoring a skilled migrant

We provide an overview of the steps and costs involved in sponsoring a temporary of permanent skill migrant in our Guide to sponsoring a skilled migrant