Tourism and hospitality - Fundamental skills for a new decade
The Queensland Tourism Industry Council (QTIC) endorsed micro-credentials offers alternative current skilling solutions that provides direct benefit to tourism and hospitality businesses, and their workforce.
The program aims to provide an opportunity to support changing workplaces by enabling the provision of focused training in specific skills to better support employees and businesses to adopt innovations and improved productivity.
Retain staff using the assign training feature that means that you'll easily be able to introduce staff learning and development to create a strong work culture that will help reduce your staff turnover.
The top courses completed by industry sector:
| Accomodation | Attraction | Events | Food and Drink | Tours |
|---|---|---|---|---|
| COVID-19 responsibility & service tips | Food safety and hygiene | Rostering management | Guest experience fundamentals | COVID-19 responsibility & service tips |
| Housekeeping applications | Guest experience fundamentals | Introduction to leadership | Introduction to leadership | WHS - Manual handling |
| Housekeeping principles | Front desk upselling | Guest experience fundamentals | Effective communication with staff | Introduction to leadership |
| Front desk upselling | COVID-19 responsibility & service tips | Kitchen leadership for executive chefs | Effective communication with staff | WHS - Personal protective equipment |
| COVID-19 hygiene & cleaning practices for service staff | Effective communication with staff | Workplace bullying and harassment | Workplace bullying and harassment | WHS - Slips, trips & falls |
| Food safety and hygiene fundamentals | Workplace bullying and harassment | Food safety and hygiene | Mise en place | Espresso coffee drinks |
| Delivering passionate service | COVID-19 hygiene & cleaning practices for service staff | COVID-19 responsibility & service tips | Espresso coffee drinks | Customer (experiential) service |
Consult the Typsy Course Guide to see the wide-range of tourism and hospitality-related courses that are available to you and your staff.
What is a Micro-Credential?
On completion of each course learners will receive a QTIC endorsed Micro-credential.
The courses are delivered online and include several bite-size videos (average 3 mins each) featuring industry experts. Each lesson is required to be watched in full for it to be deemed complete.
On completion of all lessons the learner must successfully complete a quiz that focuses on the key learning outcomes from the course to achieve the digital ‘certification or credential’. The duration of an entire course varies from 30 minutes viewing time to a maximum of 60 minutes each.
This new approach to industry led professional development is personalised and transferrable across sectors.
The Typsy Resources Page has several helpful tips and guides to ensure that your experience using the micro-credentialing courses is an easy one.
QTIC produced Micro-Credentialing courses
QTIC worked closely in consultation with several tourism and hospitality operators to develop three micro-credentialing courses, designed especially for Queensland businesses and their staff.
Complimentary COVID-19 Course for registered businesses.
COVID-19 Responsibility and Tips:
Course Outcome:
- The impact of COVID-19 on the hospitality industry
- Different ways to greet your customers while respecting social distancing
- How to make your customers feel safe
- Helpful tips during a pandemic crisis
Lessons:
- COVID-19 responsibility & service tips
- Responsibilities as an employee and in society
- Service tips during COVID-19: in-venue
- Service tips during COVID-19: takeaway
- Service tips during COVID-19: delivery
Eligible businesses
Micro, small, and medium businesses across all sectors of the tourism industry are encouraged to participate. QTIC membership is not a pre-requisite.
A tourism business is defined as a business that provides a direct service or experience to the leisure tourist and operates within ONE of the following categories:
- Accommodation
- Attraction
- Food and Drink
- Events
- Tour
- Hire
- Transport
Businesses that supply to tourism industry businesses are ineligible to participate in the QTIC Micro-Credentialing Program.
Program eligibility
(a) Eligible Participants to undertake the micro-credentials under this Agreement are employees of a tourism and hospitality business who:
i) are 15 years of age or over;
ii) no longer at school;
iii) permanently reside in Queensland;
iv) are an Australian citizen, or a New Zealand citizen, or hold an eligible visa as identified by
the Department at https://desbt.qld.gov.au/training/providers/inclusive/visa-eligibility; or meet
any additional eligibility requirements identified through this Program.
(b) The following individuals are NOT eligible Participants for this Agreement:
i) employees of government departments or government agencies;
ii) Apprentices and Trainees as defined in the Further Education and Training Act 2014; and
iii) all others that do not meet Participant Eligibility 4(a) of Appendix 2.
